Responsible Gaming
at 98okbajee

At 98okbajee, responsible gaming is not an afterthought — it is a foundational principle woven into every aspect of how the platform is designed and operated. We believe that online casino games and sports betting, including cricket markets popular with Bangladeshi players, should remain a source of entertainment and excitement rather than a cause of financial stress or personal harm.

We recognise that a small proportion of players may develop unhealthy relationships with gambling. Our duty is to provide the tools, information, and support necessary to help those individuals regain control, and to design a platform environment that actively discourages harmful patterns of play. From the moment you register on 98okbajee, you have access to a full suite of protective tools that can be activated at any time, free of charge, directly from your account settings.

98okbajee's responsible gaming framework is guided by internationally recognised best practices in player protection. We continuously review our policies, update our tools, and train our support staff to identify and respond to signs of problem gambling promptly and compassionately. If you feel that gambling is affecting your daily life, your relationships, or your finances, we encourage you to use the resources on this page without hesitation.

98okbajee strictly enforces a minimum age requirement of 18 years for all registered users. No person under the age of 18 is permitted to open an account, make a deposit, claim a bonus, or participate in any real-money game or betting market on the platform. This rule is non-negotiable and applies equally to all players regardless of location.

During the registration process, all users are required to confirm that they are 18 years of age or older. This declaration is supported by our Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document such as a Bangladesh National ID card, passport, or driving licence. Accounts that cannot pass age verification will be suspended until valid documentation is provided.

Why Age Verification Matters

Underage gambling carries serious risks to the emotional and financial development of young people. 98okbajee invests in robust age verification technology precisely because we understand these risks. If we identify that an account has been opened by a person under 18, the account will be permanently closed, all deposits returned, and any winnings voided in accordance with our Terms and Conditions.

One of the most effective ways to stay in control of your gambling spend is to set financial limits on your account before you begin playing. 98okbajee offers flexible limit controls that allow you to define exactly how much you are willing to deposit or wager over a given time period.

Reducing a limit always takes effect immediately. Increasing a limit or removing a limit requires a mandatory cooling-off period to prevent impulsive decisions made during a losing streak or heightened emotional state. This design is intentional and is a core part of our responsible gaming architecture.

We recommend that all new players set a monthly deposit limit before making their first deposit. Starting with a ceiling — for example ৳5,000 or ৳10,000 per month — and reviewing it after 30 days gives you a clear picture of your spending habits before gradually adjusting if appropriate.

A time-out is a short-term break from the 98okbajee platform. It is designed for players who feel they need to step back temporarily — perhaps after a significant loss, during a stressful period, or simply when gaming is feeling less enjoyable than usual. A time-out is not a permanent closure; it is a structured pause.

Available Time-Out Durations

• 24 Hours — A one-day pause, ideal for cooling off after an intense session.
• 48 Hours — A weekend break that allows you to reconnect with offline activities.
• 7 Days — A one-week break, recommended if you have been gaming more frequently than intended.
• 30 Days — A full month away from the platform to reset habits and reassess your approach.

During any active time-out, your account is temporarily suspended. You will not be able to log in, make deposits, place bets, or claim promotions. Any pending withdrawals at the time the time-out is activated will continue to be processed normally. Marketing emails will be paused for the duration of the time-out period.

Self-exclusion is a formal, longer-term commitment to stop gambling on 98okbajee. It is the appropriate tool for players who recognise that their gambling has become problematic and who need a firm, enforceable barrier rather than a brief time-out. 98okbajee takes self-exclusion requests extremely seriously and processes them with priority.

Self-Exclusion Duration Options

• 3 Months — A medium-term break with mandatory cooling-off before reinstatement.
• 6 Months — Recommended for players who have noticed repeated problematic patterns.
• 12 Months — A full year away from the platform to address underlying concerns.
• Permanent (Lifetime) — Irreversible closure. The account is permanently deactivated with no possibility of reinstatement.

How to Request Self-Exclusion

1. Contact Support Email [email protected] with the subject line "Self-Exclusion Request" or open a live chat session and inform the agent of your intention.
2. Identity Verification You will be asked to confirm your registered username, email address, and mobile number to verify ownership of the account before the exclusion is applied.
3. Choose Your Duration Inform the support agent of your preferred exclusion duration: 3 months, 6 months, 12 months, or permanent. If you are unsure, our team will guide you toward the most appropriate option based on your situation.
4. Confirmation & Account Suspension The exclusion is applied within 24 hours of your confirmed request. You will receive a written confirmation to your registered email address. All active bonuses and pending promotional offers are cancelled at this point.
5. Withdrawal of Balance Any remaining balance in your account at the time of exclusion can be withdrawn. Contact support and we will process the withdrawal to your registered bKash, Nagad, or bank account before the account is suspended.

Problem gambling does not always look the same. For some players it manifests as chasing losses late into the night; for others it is a gradual drift toward spending more than intended while watching BPL cricket or T20 matches. Awareness of the warning signs is the first step toward regaining control.

Ask yourself honestly whether any of the following behaviours apply to you:

• You spend more money gambling than you originally planned, regularly exceeding your own mental budget.
• You chase losses — returning to the platform after losing in an attempt to win back what you have spent.
• You gamble with money allocated for essential expenses such as rent, groceries, mobile bills, or school fees.
• You feel restless, irritable, or anxious when you are unable to gamble or when you try to cut back.
• You hide your gambling activity from family members or close friends in Dhaka, Chittagong, or elsewhere.
• You have borrowed money, sold assets, or used credit to fund gambling sessions.
• Gambling is the primary way you deal with stress, boredom, anxiety, or negative emotions.
• You have tried to stop or reduce your gambling but found it difficult or impossible to do so.
• You spend increasing amounts of time thinking about gambling — planning your next session, replaying past bets, or researching odds.
• Your work performance, studies, or family relationships have suffered as a result of time spent gambling.

98okbajee's internal support team is your first point of contact for activating any responsible gaming tool on the platform. However, we also strongly encourage players who are experiencing problem gambling to seek guidance from independent organisations that specialise in gambling harm support and mental health counselling.

98okbajee Internal Support

Our 24/7 English-language support team can assist with all responsible gaming requests including setting deposit limits, activating time-outs, processing self-exclusion applications, and answering questions about your account activity and spending history. Contact us at any time:

• Email: [email protected] — responses within 3 business hours for responsible gaming requests, prioritised over general enquiries.
• Live Chat: Available 24 hours a day, 7 days a week from within your logged-in 98okbajee account. Use the chat widget and select "Responsible Gaming" from the topic menu.

General Guidance for Problem Gambling

If you are based in Bangladesh and feel that gambling is affecting your mental health, relationships, or finances, we encourage you to speak with a qualified mental health professional or counsellor. Community health centres in Dhaka, Chittagong, Sylhet, and other major cities offer counselling services that can address gambling-related concerns alongside broader mental health support.

Sharing your concerns with a trusted family member, friend, or community figure is also a meaningful first step. Many players find that simply articulating the problem to someone they trust helps break the cycle of secretive gambling behaviour that reinforces problematic patterns.

Beyond deposit limits and self-exclusion, 98okbajee provides a range of additional account management tools that give players greater visibility and control over their gaming activity. These tools are available from the Responsible Gaming section of your account dashboard.

Account Activity History

Every registered user can access a full history of their deposits, withdrawals, bets placed, game sessions, and promotional claims. This transaction log is available in your account dashboard and can be filtered by date range, game type, or payment method. Reviewing your activity history regularly is a healthy habit that keeps your spending visible and accountable.

Session Time Display

98okbajee displays your cumulative session time in the account menu while you are logged in. This passive reminder helps you stay aware of how long you have been active on the platform without requiring you to set a formal time-out.

Parental Controls & Shared Device Advice

If you share a device with children or younger family members in your household, we strongly advise the following measures to prevent accidental or unauthorised access to the 98okbajee platform:

• Always log out of your 98okbajee account after each session and do not save your password in the browser on a shared device.
• Enable a PIN lock or biometric lock on your mobile device so that family members cannot access your browser or the 98okbajee platform directly.
• Do not store your bKash or Nagad mobile banking credentials on a shared device in a way that could allow others to fund a gambling account.
• Consider using parental control or content filtering software on shared household devices. Most modern Android and iOS devices include built-in parental control features that can restrict access to gambling-related websites and applications.
• If your child has managed to register an account on 98okbajee, contact our team immediately at [email protected] for priority account closure and full refund of any deposits made.