Help Centre
98okbajee Frequently Asked Questions
Everything you need to know about playing on 98okbajee — from creating your account and depositing via bKash or Nagad, to understanding bonuses, cricket betting rules, and responsible gaming tools available to Bangladeshi players.
This comprehensive FAQ covers the most common questions asked by 98okbajee players across Bangladesh — including Dhaka, Chittagong, Sylhet, and Khulna. Whether you are a first-time player wondering how to register, an existing member with a withdrawal question, or a cricket fan looking to understand BPL betting markets, you will find a direct, detailed answer below. If your question is not listed here, our 24/7 English support team is available via live chat or at [email protected].
Easy Registration
Open your 98okbajee account in under two minutes with just a mobile number and email address.
Instant bKash & Nagad
Deposits via bKash and Nagad are credited within seconds. Withdrawals processed within the hour.
Cricket & Live Betting
Bet on BPL, IPL, T20 World Cup and bilateral series with real-time in-play markets.
Welcome Bonus up to ৳20,000
New players receive a 100% match bonus on their first deposit — credited automatically.
SSL-Secured Platform
All data and transactions are protected by SSL encryption and third-party RNG certification.
24/7 English Support
Our English-language support team is available around the clock for all account and game queries.
Section 1
Account & Registration
How do I create an account on 98okbajee?
Creating an account on 98okbajee takes under two minutes. Visit the registration page, enter your full name, mobile number, email address, and a secure password, then confirm you are 18 years of age or older. Once submitted, you will receive a verification code via SMS to your registered Bangladeshi mobile number. Enter the code to activate your account and you are ready to make your first deposit.
What documents do I need to verify my 98okbajee account?
98okbajee requires a valid government-issued photo ID for account verification. Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. You will also need to submit a selfie holding the document. For address verification, a recent utility bill or bank statement showing your name and address is acceptable. Documents are reviewed within 24 hours in most cases.
I forgot my 98okbajee password — how do I reset it?
To reset your 98okbajee password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the link to set a new password. If you do not receive the reset email, check your spam folder or contact support at [email protected] for assistance.
Can I have more than one account on 98okbajee?
No. 98okbajee strictly allows one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact support immediately to close the duplicate before it is flagged by the system.
How do I close my 98okbajee account permanently?
To permanently close your 98okbajee account, contact the support team via live chat or email at [email protected] and submit a written account closure request. Before closure, ensure you have withdrawn any remaining balance. The team will verify your identity and process the closure within 48 hours. Note that permanent closure is irreversible; if you are struggling with gambling, consider a self-exclusion option instead.
Section 2
Deposits & Withdrawals
How long does a bKash deposit take on 98okbajee?
bKash deposits on 98okbajee are credited to your account instantly in the vast majority of cases. Once you complete the bKash payment on your mobile, funds appear in your 98okbajee wallet within seconds to a maximum of five minutes. If a deposit is not reflected after ten minutes, take a screenshot of your bKash transaction confirmation and contact support with the transaction ID for manual verification.
What is the minimum deposit amount on 98okbajee?
The minimum deposit on 98okbajee is ৳200 for all supported payment methods including bKash Nagad Rocket and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or City Bank, the minimum deposit is ৳500. There is no maximum deposit limit imposed by 98okbajee, though your individual bKash or Nagad daily transaction limit set by your mobile banking provider may apply.
Does 98okbajee charge any fees on deposits?
98okbajee does not charge any platform-side fees on deposits. The full amount you send via bKash, Nagad, Rocket, or bank transfer is credited to your gaming wallet. However, your mobile financial service provider may apply their own standard transaction charges — for example, bKash charges a small send-money fee depending on the transaction type. Check your bKash or Nagad app for their current fee schedule.
How long does a withdrawal take on 98okbajee?
Withdrawals via bKash and Nagad on 98okbajee are typically processed within 15 to 60 minutes of approval during business hours. Withdrawals submitted outside of business hours or during high-volume periods may take up to 4 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank can take 1–3 business days. All withdrawals require identity verification to be completed before the first payout is released.
What is the minimum withdrawal amount on 98okbajee?
The minimum withdrawal amount on 98okbajee is ৳500 for bKash, Nagad, and Rocket. For bank transfers, the minimum withdrawal is ৳1,000. There is no upper limit on withdrawals, though large amounts above ৳50,000 may require additional verification documents as part of standard anti-money-laundering compliance procedures. Ensure your account KYC is fully verified to avoid delays on your withdrawals.
Why is my withdrawal pending on 98okbajee?
A pending withdrawal on 98okbajee usually means your account verification (KYC) is incomplete, you have an active bonus with unmet wagering requirements, or the withdrawal is queued during a high-volume period. Log in to your account and check the notifications panel for any pending document requests. If your KYC is complete and no bonus restrictions apply, contact support with your withdrawal reference number for a status update.
Section 3
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 98okbajee?
Yes. 98okbajee offers comprehensive cricket betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, total runs, over/under lines, and live in-play markets with real-time odds. The cricket section is updated for every scheduled match and includes both pre-match and live betting options.
What slot games are available on 98okbajee?
98okbajee hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library covers classic 3-reel games, modern 5-reel video slots, jackpot slots with progressive prize pools, and Megaways titles. You can filter games by provider, theme, or volatility level. New titles are added regularly, and many slots include a demo mode so you can try them before wagering real money.
Does 98okbajee offer live casino games?
Yes. 98okbajee features a full live casino section powered by Evolution Gaming and Ezugi, offering real-time games with professional dealers streamed in HD. Available live games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and Live Dragon Tiger — all popular with Bangladeshi players. Tables run 24 hours a day and minimum bet limits are designed to suit a wide range of budgets.
Is 98okbajee available on mobile in Bangladesh?
Yes. 98okbajee is fully optimised for mobile browsers on Android and iOS devices, meaning you can access the full platform — including cricket betting, slots, and live casino — directly from your smartphone browser without downloading a separate app. The mobile interface is responsive, loads quickly on standard 4G connections common in Dhaka, Chittagong, and other Bangladeshi cities, and supports bKash and Nagad payments natively.
What is the RTP on 98okbajee slot games?
Return to Player (RTP) varies by game on 98okbajee but most featured slots carry an RTP between 94% and 97%. RTP is a statistical measure of how much a slot pays back over millions of spins and does not guarantee individual session outcomes. Each game's RTP is published in its help or information section within the game itself. 98okbajee only partners with certified providers whose games are audited for fairness by independent testing laboratories.
Section 4
Bonuses & Promotions
What welcome bonus does 98okbajee offer to new players?
98okbajee offers new players a welcome bonus on their first deposit. The standard offer is a 100% match bonus up to ৳20,000, meaning if you deposit ৳5,000 you receive an additional ৳5,000 in bonus funds. The bonus is credited automatically after your first qualifying deposit is processed. Check the current promotions page after logging in for the exact terms, as promotional offers are updated seasonally and during major cricket tournaments.
What are the wagering requirements on 98okbajee bonuses?
Wagering requirements on 98okbajee bonuses specify how many times the bonus amount must be bet before withdrawal is permitted. The standard wagering requirement for the welcome bonus is 20x the bonus amount. For example, a ৳5,000 bonus requires ৳100,000 in total wagers before the bonus converts to withdrawable cash. Slots contribute 100% toward wagering; live casino games may contribute at a lower rate. Full details are in the bonus terms.
Does 98okbajee have a loyalty or VIP programme?
Yes. 98okbajee operates a 6-tier VIP loyalty programme that rewards consistent play with escalating benefits. As you progress through the tiers, you unlock higher withdrawal limits, personalised account managers, faster KYC processing, exclusive seasonal promotions tied to events like BPL season and Eid, and cashback on net losses. VIP tier status is recalculated monthly based on your real-money wagering activity across all game categories.
Do 98okbajee bonuses expire?
Yes. All bonuses on 98okbajee carry an expiry date, typically 7 to 30 days from the date of issue depending on the promotion. If the wagering requirements are not met within the validity window, the bonus and any associated winnings are removed from the account automatically. Free spins bonuses expire within 24–72 hours in most cases. Always check the specific terms attached to each bonus at the time it is claimed.
Can I withdraw bonus funds directly on 98okbajee?
Bonus funds on 98okbajee cannot be withdrawn directly — they must first be converted to real funds by meeting the stated wagering requirements. Once the wagering threshold is reached, the converted amount moves to your real-money balance and becomes fully withdrawable via bKash, Nagad, or your chosen payment method. Attempting to withdraw before meeting the requirements will result in the bonus being forfeited.
Section 5
Safety & Responsible Gaming
Is 98okbajee safe and secure for Bangladeshi players?
98okbajee uses SSL (Secure Socket Layer) encryption across the entire platform to protect all personal data and financial transactions. Player funds are held in segregated accounts separate from operational funds. The platform uses certified Random Number Generators (RNG) for all non-live games, and game providers are audited by independent third-party testing bodies. 98okbajee does not share your personal information with third parties except as required by its Privacy Policy.
Is 98okbajee legal to use in Bangladesh?
98okbajee operates as an international online gaming platform. The legal status of online gambling varies by country, and players are individually responsible for understanding and complying with the laws applicable in their jurisdiction. 98okbajee does not make legal representations regarding access from any specific country. Players in Bangladesh access the platform at their own discretion and are advised to review applicable local regulations before participating.
What is the minimum age to play on 98okbajee?
The minimum age to register and play on 98okbajee is 18 years. This is a strict policy with no exceptions. All players must confirm they are 18 or older during registration, and identity documents are checked during the KYC verification process. If a player is found to be under 18, their account will be permanently closed, all deposits will be returned, and any winnings will be voided in full.
How do I self-exclude from 98okbajee?
To self-exclude from 98okbajee, contact the support team via live chat or email at [email protected] and request a self-exclusion. You can choose a period of 3 months, 6 months, 12 months, or permanent exclusion. The exclusion is applied within 24 hours of your confirmed request. During this period, your account is suspended, all marketing communications are paused, and you will not be able to create a new account on the platform.
How do I set deposit limits on my 98okbajee account?
You can set daily, weekly, or monthly deposit limits directly from your 98okbajee account dashboard under Settings > Responsible Gaming > Deposit Limits. Reductions take effect immediately. Increases require a 7-day cooling-off period before they become active, a deliberate design to prevent impulsive decisions. Alternatively, contact the 24/7 support team via live chat and an agent will configure the limits for you during the session.
Still Have Questions?
Our English-speaking support team is available 24 hours a day, 7 days a week. You can also explore our games directly or log in to your account to manage your settings and bonuses.
Live Chat
Available 24/7 in English. Connect instantly with a support agent from the 98okbajee Help Centre.
Email Support
Send detailed queries to [email protected]. Responses within 4 hours during standard hours.
Help Articles
Browse our About Us and Responsible Gaming pages for detailed policy information.